Privacy Policy

Welcome to Goldiva Craft ("we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website goldivacraft.shop or purchase through our partner platform Nexorai Cart. Please read this policy carefully.

1. Information We Collect

1.1 Personal Information

When you enquire, register, or make a purchase, we may collect:

• Full name and contact details (email, phone number)
• Billing and shipping address
• Payment information (processed securely via Nexorai Cart's gateway)
• Company name and purchase preferences

1.2 Automatically Collected Data

We may automatically collect device information, IP address, browser type, and pages visited using cookies and similar tracking technologies to improve your experience on our website.

2. How We Use Your Information

We use the collected information to:

• Process and fulfil your orders and enquiries
• Send order confirmations, shipping updates, and invoices
• Send marketing communications via email, SMS, WhatsApp, or RCS — only with your consent
• Improve our products, services, and website experience
• Comply with legal and regulatory requirements

3. Marketing Communications

By submitting our enquiry form and checking the consent box, you agree to receive marketing and promotional messages via RCS, WhatsApp, email, or SMS from Goldiva Craft and its partner Nexorai Cart. You may opt out at any time by contacting us at contact@goldivacraft.shop or clicking the unsubscribe link in any communication.

4. Data Sharing

We do not sell your personal data. We may share your information with:

• Nexorai Cart: Our marketplace partner for order fulfilment and payment processing
• Logistics partners: For shipping and delivery of your orders
• Legal authorities: If required by law

5. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your personal information. Payment details are processed via Nexorai Cart's PCI-DSS compliant payment gateway and are never stored on our servers.

6. Cookies

Our website uses cookies to enhance your browsing experience. You may disable cookies via your browser settings; however, some features of the website may not function correctly.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at contact@goldivacraft.shop.

8. Third-Party Links

Our website may contain links to third-party sites including Nexorai Cart. We are not responsible for the privacy practices of these sites and encourage you to review their respective privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance.

11. Contact Us

For privacy-related queries, contact us at:
📧 contact@goldivacraft.shop
📞 Mobile no- +91 7775838923
📍 3rd Floor, Room No. 53- 54, Mumbadevi Chambers, 97/101 Shaikh Memon Street, Zaveri Bazar, Mumbai, Maharashtra, 400002
📑 GST: 27AAECG5995P1ZN
🌐 goldivacraft.shop

This policy applies to goldivacraft.shop and all associated Goldiva Craft listings on Nexorai Cart.