Refund & Cancellation Policy

At Goldiva Craft, every piece of jewelry and handicraft is handcrafted with care and precision. We are committed to ensuring your complete satisfaction. Please read this Refund & Cancellation Policy carefully before placing an order.

1. Return Eligibility

We accept returns on eligible items within 7 days of delivery, subject to the following conditions:

• The item is unused, unworn, and in its original condition
• The item is returned with original packaging, tags, and the BIS hallmark certificate
• The item is not a custom or personalised order
• The return request is raised within 7 days of the delivery date

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Custom or bespoke jewellery made to your specifications
• Items that have been worn, resized, or altered after delivery
• Items damaged due to misuse or improper care
• Sale or clearance items
• Digital gift cards or vouchers

3. Cancellation Policy

3.1 Standard Orders

Orders may be cancelled within 24 hours of confirmation at no charge. After 24 hours, if the order has entered production or dispatch, cancellation will be subject to a processing fee of up to 10% of the order value.

3.2 Custom Orders

Custom jewellery orders require a 30% non-refundable advance deposit. Cancellation after production has commenced will result in forfeiture of the advance payment. If cancelled before production starts, the advance may be refunded in the form of store credit.

4. How to Request a Return / Refund

To initiate a return or refund, please:

• Email us at contact@goldivacraft.shop within 7 days of delivery
• Include your order ID, reason for return, and photographic evidence of any defect
• Our team will review your request and respond within 2 business days
• If approved, we will provide a return shipping label. Items must be shipped within 3 days of approval

5. Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed within 7–10 business days to your original payment method
• Bank processing times may add an additional 3–5 business days
• If the return is a result of our error (defective/wrong item), we will cover return shipping costs
• Making charges and shipping fees are non-refundable unless the return is due to our fault

6. Exchange Policy

We offer exchanges on eligible items within 7 days of delivery. The exchange is subject to stock availability. If the exchanged item has a higher value, you will need to pay the difference. If it has a lower value, the balance will be issued as store credit.

7. Damaged or Defective Items

If you receive a damaged or defective item, please email us at contact@goldivacraft.shop within 48 hours of delivery with photographs. We will arrange a replacement or full refund at no cost to you.

8. Contact Us

For refund and cancellation queries, contact us at:
📧 contact@goldivacraft.shop
📞 Mobile no- +91 7775838923
📍 3rd Floor, Room No. 53- 54, Mumbadevi Chambers, 97/101 Shaikh Memon Street, Zaveri Bazar, Mumbai, Maharashtra, 400002
📑 GST: 27AAECG5995P1ZN
🌐 goldivacraft.shop

This policy applies to all purchases made via goldivacraft.shop and Goldiva Craft listings on Nexorai Cart.